AHCA/NCAL National Quality Award Program
A joint program conducted by the American Healthcare Association and National Center for Assisted Living, providers of long-term care are judged on total performance excellence at three progressive steps:
Bronze –Commitment to Quality
Silver –Achievement in Quality
Gold –Excellence in Quality
Award criteria include embracing core values, focus on mission, visionary leadership, resident-centered excellence, management innovation, and superior outcomes, among others. Facilities must achieve an award at each level in order to take the next step in the program.
NRC Health Employee Approved Award
Opis Senior Services Group has earned a 2019 Employee Approved Award from Lincoln, Nebraska–based healthcare-intelligence firm NRC Health. The award recognizes senior-care organizations across the country for engaging and inspiring their employees.
To qualify, organizations must have a high percentage of respondents willing to recommend their locations as places to work. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with employee engagement, organizational loyalty, and job satisfaction.